Shipping and returning products

Shipping cost varies based on the weight and destination of shipping.

We offer two shipping methods:

  • fast: using a courier  (24/48h delivery in Romania);
  • slow: using the Postal Office;

Our product return policy

The return of products may be required in the following situations

In case of lack of conformity

A product is considered to be in conformity with the contract of sale if:
• corresponds to the description made by the seller for the product;
• destination that meets the buyer had in mind at the time of purchase, which the consumer has made known to him that the seller and the latter accepted him at contract of sale;
• corresponds to the purposes for which the same type of product is normally used;
• in relation to declarations and descriptions of product features, especially through advertising or by registering on the product label, it is part of the normal parameters of quality and performance and meets reasonable expectations of the consumer

EUROCOM INVEST LLC declares that the product delivered meets its declaration of conformity and respond to any lack of conformity existing at the time of delivery of goods, in accordance with Law no. 296/2004 on Consumer Code and Law no. 449/2003 regarding the sale of products
Complaints will be brought to EUROCOM INVEST LLC in writing, by e-mail contact@eurocomgroup.ro, within 24 hours of receiving the products.
If you find that the product is not in accordance with specifications from the offer for sale, you have to return it for replacement or repair or if they are not possible or process would take too long, it can have full repayment of the equivalent product. You can request replacement with a product of greater value or less, in which case it will proceed to pay the difference or will receive a partial refund to the value of the product replacement.

Return costs from the customer to the seller shall be borne by the client. While, for the first carriage return is paid by the seller.

A product can be exchanged or returned must have the original packaging is intact label.